Shipping policy

Last updated: October 30, 2025
Store: Visionary Pursuit
Contact: visionarypursuits.tb@gmail.com

Thank you for shopping with Visionary Pursuit. We’re dedicated to ensuring that every order is handled with care and delivered in a timely and reliable manner. Please review our detailed Shipping Policy below for complete information on how we process, ship, and manage your orders.

1. Order Processing

All orders placed through https://www.visionarypursuits.ca/ are processed promptly to ensure quick delivery.

  • Processing Time: 1–3 business days (excluding weekends and holidays).

  • During peak seasons, sales, or product launches, processing times may extend to 5–7 business days.

  • Once your order has been processed, you will receive a shipping confirmation email with a tracking number.

If there are unexpected delays or stock issues, we will notify you promptly via email.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
We offer several shipping options depending on your location and the weight of your order.

Estimated Delivery Times:

  • Standard Shipping (Domestic): 3–7 business days

  • Expedited Shipping (Domestic): 2–4 business days

  • International Shipping: 7–21 business days

Delivery estimates are provided by our carrier partners and begin after your order has been processed. We cannot guarantee exact delivery dates.

3. Domestic Shipping (Within Canada)

Visionary Pursuit ships across Canada using trusted carriers such as Canada Post, UPS, DHL, and FedEx.

  • All domestic shipments include tracking information.

  • Shipping costs are calculated at checkout based on your address and the total weight of your order.

  • Orders containing multiple items may ship separately to expedite delivery.

4. International Shipping

We currently offer international shipping to most countries. Please note:

  • Delivery times may vary due to customs clearance or local postal delays.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • These additional charges are not included in your order total or shipping cost.

If you have any questions about international shipping availability, contact us before placing your order at visionarypursuits.tb@gmail.com.

5. Tracking Your Order

Once your order ships, you’ll receive a confirmation email containing your tracking number and a link to track your order directly.

If you do not receive tracking information within 5 business days of placing your order, please contact us immediately.

You can always check your order status by visiting https://www.visionarypursuits.ca and logging into your account.

6. Address Accuracy

Please ensure that your shipping address is entered correctly at checkout.

  • We are not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

  • If you need to make a change to your address, please contact us within 24 hours of placing your order.

  • Once your order has shipped, we cannot change or reroute the package.

7. Lost, Stolen, or Damaged Packages

Visionary Pursuit is not liable for lost, stolen, or damaged packages once they are in transit. However, we are happy to assist you in filing a claim with the shipping carrier.

If your order arrives damaged or does not arrive at all:

  1. Contact the carrier directly to report the issue.

  2. Notify us at visionarypursuits.tb@gmail.com with your order number and any relevant details (such as tracking number, photos, or proof of issue).

  3. We will work with you and the carrier to find a fair resolution.

8. Order Delays

While we strive for timely deliveries, please note that delays may occur due to:

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • Holiday congestion

  • Global events or unforeseen circumstances

We appreciate your patience and understanding in such situations. You can always reach out to us if your shipment is significantly delayed.

9. Pre-Orders and Backorders

Pre-order and backorder items will ship as soon as they become available. Estimated shipping times will be indicated on the product page.

If your order includes both in-stock and pre-order items, we may ship available items separately at no additional cost.

10. Cancellations and Changes

Orders may be canceled or modified within 24 hours of being placed.
After this window—or once the order has entered processing—we cannot guarantee changes or cancellations.

To request a change or cancellation, email visionarypursuits.tb@gmail.com with your order number and “Change Request” or “Cancellation Request” in the subject line.

11. Customer Support

Our support team is always here to help with shipping inquiries, tracking updates, or delivery issues.

📧 Email: visionarypursuits.tb@gmail.com

🌐 Website: https://www.visionarypursuits.ca/
We respond to all messages within 24–48 business hours.

12. Policy Updates

This Shipping Policy may be updated periodically to reflect changes in our business practices, shipping carriers, or legal requirements.
Any updates will be posted on this page, and the revised “Last Updated” date will indicate the most recent version.

Thank You for Choosing Visionary Pursuit

We sincerely appreciate your trust in Visionary Pursuit and your decision to shop with us. Our mission is to deliver more than just products—we deliver reliability, care, and a premium shopping experience from checkout to delivery.

Visit us anytime at https://www.visionarypursuits.ca/