Refund policy

Last updated: October 30, 2025
Store: Visionary Pursuits
Contact: visionarypursuits.tb@gmail.com

Thank you for shopping with Visionary Pursuit. We value your satisfaction and want you to have complete confidence in your purchase. This Return & Refund Policy explains how we handle returns, exchanges, and refunds for products purchased from our online store at https://www.visionarypursuits.ca/

1. Overview

At Visionary Pursuit, we stand by the quality of our products and aim to make every purchase a positive experience.
If you’re not entirely satisfied with your order, we’re here to help with returns or exchanges under the terms outlined below.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The return request is made within 14 days of the delivery date.

  • The item must be unused, unworn, and in its original condition, including all original packaging, tags, and accessories.

  • Proof of purchase (such as your order confirmation email or receipt) must be provided.

Items that show signs of wear, damage, or alteration are not eligible for return.

3. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Gift cards or e-gift vouchers

  • Digital products or downloadable content

  • Clearance or final sale items (marked “Final Sale” at checkout)

  • Personalized or custom-made products

  • Intimate or hygienic goods (such as undergarments, swimwear, or beauty items)

Please review product descriptions carefully before making a purchase.

4. Return Process

If you would like to initiate a return, please follow these steps:

  1. Email us at visionarypursuits.tb@gmail.com within 14 days of receiving your order.

  2. Include your order number, reason for return, and clear photos if the product is defective or damaged.

  3. Once approved, you will receive a Return Authorization and the return shipping instructions.

  4. Ship your item back to us using a trackable shipping service.

Please do not send items back without prior authorization — unauthorized returns may not be processed.

5. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).

  • If the return is accepted due to our mistake, we will provide a prepaid return label at no additional cost.

  • Shipping fees paid at checkout are non-refundable, unless otherwise required by law.

6. Refunds

Once we receive and inspect your returned item, we will notify you via email of the status of your refund request.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Refunds may take additional time to appear in your account depending on your bank or payment provider.

  • Partial refunds may be issued for items that are returned late, damaged, or missing parts not due to our error.

If you haven’t received your refund after 10 business days, please contact your payment provider first before reaching out to us.

7. Exchanges

We accept exchanges for defective, damaged, or incorrect items only.

If you wish to exchange an item:

  1. Contact us at visionarypursuits.tb@gmail.com within 14 days of delivery.

  2. Provide your order details and describe the issue.

  3. Once approved, we will ship a replacement after receiving the original item.

Exchanges are subject to product availability. If the replacement item is unavailable, a full refund will be issued instead.

8. Damaged or Defective Items

We take product quality seriously. If your order arrives damaged or defective:

  • Contact us within 7 days of delivery at visionarypursuits.tb@gmail.com with photos and your order number.

  • We’ll arrange a replacement or full refund after verifying the issue.

  • Please do not discard damaged packaging, as it may be required for the shipping carrier’s inspection.

9. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank account or payment method.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. If you’ve done all of the above and still haven’t received your refund, please email us at visionarypursuits.tb@gmail.com and we’ll be glad to assist.

10. Order Cancellations

Orders may be canceled within 24 hours of being placed.
Once your order has been processed or shipped, it cannot be canceled.
To request a cancellation, please email visionarypursuits.tb@gmail.com with your order number and the subject line “Order Cancellation Request.”

11. International Returns

For customers outside of Canada:

  • Returns must still comply with our standard policy and be initiated within 14 days of delivery.

  • International customers are responsible for all return shipping fees, duties, or taxes associated with the return.

  • We recommend using a trackable courier service, as we are not responsible for lost international return shipments.

12. Contact Information

If you have any questions about our Return & Refund Policy, please reach out to us:

📧 Email: visionarypursuits.tb@gmail.com

🌐 Website: https://www.visionarypursuits.ca/

We aim to respond to all messages within 24–48 business hours.

13. Policy Updates

Visionary Pursuit reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any changes will be reflected on this page, and the “Last Updated” date will be revised accordingly.

Thank You for Choosing Visionary Pursuit

Your satisfaction is our priority. We appreciate your trust and support for Visionary Pursuit — where every purchase represents a step toward quality, creativity, and purpose.

Visit us anytime at https://www.visionarypursuits.ca/